Return and Refund Policy

FC COINS KSA sells digital delivery services rather than physical goods, so all refund reviews depend on delivery status and the order issue involved.

1. Undelivered Orders

If an order has not been delivered, customers can contact support to request a refund review. Approval depends on payment status, delivery progress, and any fraud or abuse checks.

2. Delivered Orders

Once delivery is completed, refunds are generally not available unless support confirms a delivery problem caused by our own process.

3. Invalid Details

Refunds can be limited or refused when customers provide incorrect platform, account, listing, or security details that block delivery.

4. Disputes and Chargebacks

Customers should contact support before opening a chargeback or payment dispute. Doing that first gives us a chance to resolve the issue quickly and keeps the order record clear.

5. Processing Time

Approved refunds are sent back through the original payment route where possible. Final timing depends on the payment provider.

6. Support Review

To review a refund request, FC COINS KSA may ask for the order number, payment details, timeline, and issue summary.